This issue plagues quite a few users, and the root cause behind it is still unknown. There are a few possible causes, such as explorer.exe not loading, or power issues, and even video card driver issues, but none has been confirmed as the only solution. There are a couple of things that you can try. They’ve all been reported to work for various users, and which one works mostly depends on what is causing the problem in your specific case. You can go ahead and try them one by one, and see which of them helps you with the issue.
Method 1: Perform a power reset (laptop only)
Performing a power reset will discharge any electrical build up, and as mentioned earlier, that might be one of the possible causes for this issue. Performing a power reset is fairly easy, so read on to see the steps.
Method 2: Start explorer.exe manually
Sometimes your computer actually boots up, but explorer.exe doesn’t start, and all you get is a black screen and your mouse cursor, but you can’t really do anything with the computer. At this point, you will need to start up explorer.exe manually.
Method 3: Boot into safe mode and check the video card driver
If the video card driver is corrupt, booting into safe mode successfully, which boots with generic drivers, will tell you that. If this is the case, you will need to reinstall the drivers for your video card. This is a fairly odd issue, but whatever the cause is, you can solve it by following any of the methods above. They are made to fit different situations, and you are bound to find one that will help you with your specific one.
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