After thoroughly investigating the issue, we realized that several different underlying causes might cause this type of problem. Here’s a list of scenarios that you should know about: Now that you are familiar with every potential cause that might cause this type of issue, here’s a list of methods that other affected users have successfully used to get to the bottom of the issue:
1. Perform a power cycle procedure
If you’re just beginning to troubleshoot the issues, you shouldn’t immediately exclude the idea that the problem was caused by a cache from your list of suspects. The issue, which caused afflicted Xbox One users to become permanently frozen on a black screen, was rectified, according to reports from some of those customers, when they performed a procedure that involved cycling the console’s power. This step will ultimately fix any firmware problems or inconsistencies in the temporary files, which may have been the root cause of this behavior. Note that utilizing this approach will delete the temporary folder and clear the power capacitors, ultimately resolving the problem for most situations that will cause it on Xbox One. A power cycle is a technique that may be performed on Xbox One. Here is a simple explanation of how to do so: See if you are still stuck at a black screen and move to the next method below if the same issue persists.
2. Check all your connections
If the power-cycling procedure above didn’t work for you, you should take the time to check every possible connection issue that might be causing this black screen issue before we move on to more advanced repair strategies. Note: Only follow this method if the screen remains completely black even when you press the Xbox button on your turned-on controller and the side menu doesn’t appear. To make matters easier for you, we’ve made a list of connection troubleshooting methods that you should take the time to investigate:
Check to see that your television and gaming console is powered on. Ensure that your television is tuned to the appropriate input signal (HDMI)Check that the HDMI cable is plugged into the console’s “out to TV” port.Insert the HDMI cable into one of the other available HDMI ports on your television.Use a separate HDMI cable to connect your console to your TV. (if applicable)Ensure that the HDMI cable connections on your gaming console and television set are secure.Connect your Xbox One console to a different TV. (if applicable)
Try the next method below if you followed all the instructions above and are still stuck at the black screen when booting up your Xbox console.
3. Disable 24 Hz for Blu-Ray playback
If the video output on your console is set to Allow 24Hz, you risk running into a problem that causes the screen to be blank when playing a Blu-ray disc. Note: Because neither the Xbox Series S nor the Xbox One S All-Digital Edition has optical disc drives, the Blu-ray Player software cannot be installed on any of these consoles. Several affected users that have experienced this issue have confirmed that the issue has disappeared completely after they followed the instructions below to disable the 24 Hz video mode. Here’s what you need to do: If the problem is still not fixed, move to the next method below.
4. Reset all display settings
If none of the methods above have proven to be effective in your case, you should also consider the possibility that there are certain display settings that are causing this behavior. Several users we’re also experiencing have successfully managed to fix the issue by effectively resetting all display settings and forcing the Xbox system to boot up in low-resolution mode. If you haven’t tried this fix yet, follow the instructions below to reset all the current display settings on your Xbox One settings: Note: By pressing the Xbox button on your controller, you may access the instructions and adjust this setting. Select the desired resolution from the settings under Display by going to Profile & system > Settings > General > TV & display preferences. If resetting the display settings didn’t fix the issue in your case, move down to the next method below.
5. Disconnect all peripherals from your Xbox One Console
If your console is trying to update itself when turned on, you may get a blank screen if you have any storage expansion cards, USB hard drives, or battery charging stations inserted. This can be caused by problems caused by certain devices. If this is the case, you should try detaching everything from the computer other than the HDMI cable, the power cord, and the Ethernet wire to determine whether or not a connected accessory is causing the problem. Don’t worry; after the update has finished installing, you’ll be able to rejoin and resume using these devices as normal. If you disconnected all peripherals and still face the same issues, move down to the next method below.
6. Restart the AVR component (if applicable)
If the display or sound on your television is not working and your console is connected to an audio-video receiver (AVR) that is also connected to your television, you should try restarting the AVR component to see if this solves the problem. You should connect your console directly to the television if this does not work. Several users experiencing this issue that we’re actively using an AVR device have confirmed that the black screen issue disappeared after successfully restarting the AVR component. Here’s how to do this: If the black screen issue is still not fixed, move to the next method below.
7. Fix a system update error (reinstall console firmware)
If none of the aforementioned solutions have worked for you, our advice is to begin by making sure that the most recent firmware update for your console is installed. You should be aware that Microsoft has already made several upgrades to improve the stability of the fleet of basic applications. Therefore, making sure that you are using the most recent firmware has the ability to solve the issue. Therefore, install all outstanding firmware updates before doing anything else. You must go to the Xbox Support website and download the most recent OSU1 files to upgrade your Xbox One console with an offline update package. Then, for those files to work with the file system on your console, you must utilize a flash drive that has been re-formatted. The new $SystemUpdate folder must be on your recovery flash drive for the OS to boot from it for this to function. Here’s what you need to do: If you’re still stuck at a black screen even after updating your system to the latest version, move down to the next method below.
8. Clear the persistent storage
It’s likely that the problem is being caused by an inconsistency that’s hurting the permanent cache that Xbox One keeps. If so, this would explain why you’re stuck with a black screen at every startup. Clearing the persistent storage cache is the next step you should take if the procedure described above was unsuccessful for you. However, if you haven’t already reinstalled the Blu-Ray software on your device, you won’t be able to accomplish this. It is important to remember that while you are performing these steps, your console should remind you to download anything from the Xbox store (since the Blu-Ray infrastructure is missing). When prompted with this message, click Install, and then follow the instructions on the screen. After the process is finished, the permanent cache will have been removed, allowing you to safely reinstall the Blu-Ray software support after it has been updated. If you are searching for a walkthrough of the full procedure, the instructions that follow might serve as a guide for you: If the problem is still not fixed, move to the next method below.
9. Perform a hard reset
Because using this approach may lead you to lose all of the information that has been saved on your Xbox, you should ensure that you have exhausted all of your other options before deciding to perform a hard reset. Whatever progress you have made will be lost if your game data is not saved. If you play an offline game where your data is not kept on any server, you will lose it all. Therefore, you need to ensure that it is one of the last options you consider. Therefore, to conduct a hard reset on your machine, follow the procedures that are stated below:
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